From the start Marc the owner of the company and the admin staff have shown professionalism
Communication between Marc, his admin staff and the project supervisor was very good. Every morning we received on WhatsApp wrt the progress of the previous day as well as the plans for the current day including voice messages and photos of the progress.
Information on costs and lead times on products, contractors were done on an ongoing basis to keep you updated all the time.
Additional requirements apart from the contract were dealt with on a variation basis to ensure that the contract amount does not vary.
Snags, Marc dealt directly with the contractors wrt snags and he ensured that whatever the issue it was mitigated due diligently to resolved the issue in an amicable manner.
Communication between the supervisors and contractors could be have been better. And should be improve.
The project went over the expected time line however, it was as a result as contractors deviating from their timelines as well lead times on products and variations (additional) requirements from me.
It is inevitable there will always be extras or deviations from the original plans however, Marc and his team were always willing to attend to do the additional requirements.
Jezmarann is like a family and very nice to work with.