- Phone the NHBRC’s toll free number: 0800 200 824.
- Complete the complaint form.
- Include: Proof of the occupation date of the home, if applicable (e.g. municipalities need the occupation certificate).
- Proof of notification to the home builder within the necessary time periods.
- A complete list of the items of dispute notified to the home builder.
As we do not get involved with claims, the NHBRC are the people to be contacted. They will explain exact procedures as well.